09-11-2024 18:47
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09-11-2024 18:47
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A day ago my Versa 4 shut down and won’t come back on. I had just charged it that morning and it was at 85% battery theby the evening when it shut off. When it try to turn it on, the screen won’t turn on at all.
I tried charging it two different places overnight and during the day today. I unpaired it from my phone and forgot the service in the app and did a factory reset. At that point, the screen did respond but only to flash the Fitbit logo and finish with a red X. Now, every once in a while I get the Fitbit logo but the screen looks like it is struggling and then goes blank again. The pictures I am inlaying look like it has a glare, but that light bar flashes across the screen like it is flickering and struggling to show a constant screen.
Nothing is working and I’m feeling a bit frustrated that this seems to be correlating to similar issues for Versa 4 owners after the firmware update.
09-11-2024 18:50
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09-12-2024 06:16
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09-12-2024 06:16
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Same issue here, would like to hear if you can successfully fix this!!!
09-12-2024 12:05 - edited 09-12-2024 12:09
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09-12-2024 12:05 - edited 09-12-2024 12:09
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Welcome to the forums @Spartanrunner37. Good to see you participating @andrrea123.
Thank you for taking the time to share the details regarding the difficulty that you are experiencing and for providing the screenshots.
Please try to follow the steps below:
- Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Set up your Versa 4 again.
- If there is no connection, restart your Versa 4.
If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If you do not see any lights on the back of your watch, please check it up: Why isn't my Fitbit device's battery charging?

09-14-2024 16:16
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09-14-2024 16:16
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I tried this and it did not work. My issue is the same as OP in that no matter what I try the screen goes black after the red X. Any fixes for this?
09-14-2024 16:50
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09-14-2024 16:50
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Same issue. H as d dot symbol. Now won't turn on. Used different place to charge.. Fit it quit working when tried to switch over to Google
Deb
09-15-2024 11:31 - edited 09-15-2024 11:31
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09-15-2024 11:31 - edited 09-15-2024 11:31
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These are all things I had tried already. The problem does not seem to lie with the phone and watch not pairing. The problem is that the watch itself will not turn on at all. It’s always the loading screen like it is powering in and then the screen messes up and it turns back off. I can’t even get to the place where it is on long enough to pair with the phone again.

