help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't update the time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2023 07:17 - last edited on ‎06-12-2023 07:07 by Fitbit Moderator

‎06-11-2023 07:17 - last edited on ‎06-12-2023 07:07 by Fitbit Moderator

I went shopping this morning and my Fitbit Versa 4 had the right time, came home and it 4.5 hours wrong, I can’t change it.  Will I have to uninstall, wipe it and install it all again.  I have changed the watch face and it made no difference.  Why would it change the time from the uk time 



Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-11-2023 11:13 - edited ‎06-13-2023 23:00

‎06-11-2023 11:13 - edited ‎06-13-2023 23:00

First I would 

Open the Fitbit app, and check your location. In the past I've seen mine change. 

Tap top left - App Settings

Force a sync by pulling down the main screen of the Fitbit app. 

If this fails to fix the time, set the location to a city in a different time zone - Sync

Now set to the correct location and Sync. 

One of the two should fix your time. 

 

 

View best answer in original post

Best Answer
2 REPLIES 2

‎06-11-2023 11:13 - edited ‎06-13-2023 23:00

‎06-11-2023 11:13 - edited ‎06-13-2023 23:00

First I would 

Open the Fitbit app, and check your location. In the past I've seen mine change. 

Tap top left - App Settings

Force a sync by pulling down the main screen of the Fitbit app. 

If this fails to fix the time, set the location to a city in a different time zone - Sync

Now set to the correct location and Sync. 

One of the two should fix your time. 

 

 

Best Answer

‎06-11-2023 11:50

In response to Rich_Laue

‎06-11-2023 11:50

Thank you. I tried changing the country and back again, changed clock faces, was having trouble syncing the Fitbit to the phone, switched both bluetooths off and back on, it appeared to have worked somehow, but time is back to right time.
Thank you


Sent from Outlook for iOS<>
Best Answer