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Versa 4 won't update the weather unless I restart it

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My location services are on and the Fitbit app is running in the background on my phone, but I still have to reboot my Versa 4 in order to get the weather to update. I have to do this at least a couple times per day. Syncing in the app or restarting the app doesn't help. The only thing that works is restarting the watch. How can I fix this? 


Moderator Edit: Clarified subject

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Hi there, @girlfixer. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out.

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 4.
  • If there is no connection, restart your Versa 4.
  • Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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If you are on Android, simply force stopping the app and then re opening it and syncing it will fix the weather without forcing you to restart your phone. 

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