Versa 4 won't update

[Mimi250]

I got my new watch yesterday, and I have been trying to update it, inorder to get it working but in vain. I've do all the restarting, both phone and the watch, but still it's failing... Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mimi250. Welcome to the Fitbit Community Forums. It's sad to hear that your new Versa 4 has not yet updated despite the steps you tried. I understand where your concern is coming from. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance. 

[MikeP99]

Me too, I've wasted most of the day trying to get my Versa 4 to update and work consistently.  Still not working. Just sits there saying it's "installing" but is unresponsive. I'm not convinced that my phone is consistently finding the watch on Bluetooth, yet my phone is having no difficulty finding everything else that's on Bluetooth.

[aubaR7]

 

Hi. It's not your phones problem. I'm having same issue, tried updating with 3 different phones, 3 different accounts and 4 different Fitbit app versions. Not telling how many restarts, reconnections, removals from BT or app I have done - just nothing works... Many posts about this problem - 0 solved...