Versa 4 won't update

[Emlaney]

I have a message that I have an update - nothing happens when I press the green update button. I have tried everything- really annoying as it seems to be a common problem.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emlaney. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not updating. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided in this help article Why can't I update my Fitbit device? 

[Emlaney]

Yes I have tried everything

[MarreFitbit]

@Emlaney Thanks for getting back to me and for letting me know that you've tried all those steps. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.