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Versa4/Unable to setup

7 hours ago

7 hours ago

I am trying to setup my newly bought versa4, but so far I have been unsuccessful. Nothing is coming up on screen after turning it on, and screen stays black. I have also tried 10second reset and it doesn't work. All I can feel is device vibration upon pressing power button. The device was left on charging for couple of hours before setup. I wasn't able to connect my device with the app. Can anyone please help?

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20m ago - last edited 19m ago

20m ago - last edited 19m ago

Hi @gpal28 

Have you tried holding down the button for 10-15 seconds (reboot) to see if that fixes things?

Edit---

Sorry I just realised you mentioned you've already tried that. 

Community Council Member

Nathan | UK

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