not tracking correctly

[VersaAwful]

I called Customer service to a rude women who told me that the app is not working correctly and when they fix it they will notify consumers! I told her that the product was purchased to track steps and due to it not working correctly, what can be done? She also told me not all devices are not tracking correctly. I am one of the chosen! I asked for a replacement, she said no! I asked for a supervisor who was also rude and said the IT team is working on a solution. Can someone explain to me if they know they have a product that is not meeting the expectations that they continue to market, why aren't they doing anything to replace it? 

[Heather-S]

@VersaAwful Can you explain what your issue is?

[VersaAwful]

My device is off .4 miles! So frustrating when I have updated decixe,
tracked on track, tracked with another device, and customer service admits
there is an issue!

[Heather-S]

@VersaAwful Are you tracking this as a walk on your Versa 4? Make sure your GPS is enabled by swiping up from the bottom of the screen before you start your walk. Also make sure your Fitbit app is open in the background on your phone for the best connection.