Versa blank screen

[jaidekettle]

My Versa’s screen went back and now won’t turn back in. It’s only 3 months old. Has done this previously and the hold the 3 buttons down tricked worked the last time, but now it’s not....... are there any other suggestions? 

[MarreFitbit]

Hi there @jaidekettle, welcome to the Comunitario Forums. Thanks for taking the time to restart your Versa prior to posting here in order to fix the blank screen. 

If you haven't done so, I'd recommend trying the following steps:

1. If your Versa is still syncing, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Looking forward to hearing back from you.

[thekirks]

My husband and I both have Versa Lites. His screen just went black and will do nothing except vibrate once when holding the only button that it has. Even on the charger nothing happens. 

[MarreFitbit · Accepted solution]

Hi there @thekirks, thanks for jumping in here and reporting what happened to your husband's Versa Lite. If you haven't done so yet, I'd recommend taking a look at my post above and try the recommendations provided. If the Versa Lite is still vibrating there's a possibility that it's also syncing, said so you can try the steps above.