Versa turning on only when is into the charger

[Parrur]

I purchased my Versa in January of 2019. Many times over the past several days my charged Versa goes to a black screen like the battery is dead. Once connected to the charger it will reboot starting with the Fitbit logo; upon restarting I verify that my batter is not dead. On 7-25-2019 I have cleaned the contacts with rubbing alcohol, fully charged it and restarted it (appx. 10:30 AM) as recommended in other posts I read. Before 8AM on 7-26-2019 the black screen is back. It powered back on once I plugged it up thankfully. Additionally, the battery has drained from 100% to 50% in less than 24 hours. Something is seriously wrong here.

Moderator edit: Subject for clarity

[YojanaFitbit]

Thanks for joining this family @Parrur, hope you like what find here!

Thanks for all the steps that you've tried with your Versa, you did a great job. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

[AllisonBL]

I am having the same problem with mine.  Very frustrating.

[YojanaFitbit]

Hey @AllisonBL, thanks for letting me know that you're having similar issues with your Versa. 

Sorry you feel that way. I've noticed you have a case open for this. Please keep communication open with our support team.

I'll be around in case that you have need anything else.