Versa won't turn on

[Jess1913]

I started having screen issues yesterday. Today my Fitbit won't come on at all. Not even on the charger. I have had it less than 6 months... anyone else run into this?

Moderator edit: subject for clarity

[NellyG · Accepted solution]

Have yountried restartingnit several times? Have you tried a Factory reset? Give those a try and if it still wont come on you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

Welcome to the Community @Jess1913 and @NellyG thanks for stopping by.

I am glad to see here that our friend helped you with your Versa issue. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[1HOTNANA2018]

I am having the same problem! Nothing is coming on on my Fitbit. It has a black screen I have tried the factory reset and nothing happens! 

[mdanielle1215]

Same issue for me. I plug mine into the charger into my computer and it says 0% charge but won’t charge. But right before it went black I was at 99% charge. I’m so annoyed as my Versa is less than a month old.

[Jess1913]

I called support and they are sending me a new on. The support folks I
dealt with were great

[last14me]

I took my Versa back to Best Buy. Several resets were attempted in the store. Nothing worked, so I must send it to FitBit. I am absolutely done with FitBit!! My Charge HR had to be replaced as did my Blaze. I gave the Versa a shot because I could see my progress over the years. BIG MISTAKE!! I would like a refund but FitBit will not refund my money. A device that I paid $200 for should work for more than 29 days!! I do not want a new Versa! I want my money back!!

[AlejandraFitbit]

Thanks for the update @Jess1913, I am glad to hear that you contacted our support team and that a replacement were offered. If there is anything else we can do for you, do not hesitate to post it.

@1HOTNANA2018 welcome to the Community, @mdanielle1215 and @last14me it's great to see you around. I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that all of you have already created cases with them. I know they will be glad to help you out and provide you a solution.

Keep in mind that if you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. For more information check our warranty policy.

See you later. 

[mdanielle1215]

I called customer support yesterday. They are already shipping me a replacement.

[AlejandraFitbit]

Those are great news @mdanielle1215.

I am glad to hear that you will be receiving a new watch. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know if you need anything else. 

[Lisazigg]

Did customer service give you a hard time?  Telling you to record yourself trying to troubleshoot or that you had to send it back before they could help you.  They treated me like I was not being honest and Ive  been an avid fitbit user for over 7 years. Ive never been treated so poorly by them before. Glad you had a better experience let us know if your new fitbit works out.

[mdanielle1215]

No they gave me no issues at all. We walked through the steps to attempt to turn it on and also a factory reset. They told me I didn’t have to send back the defective one. I am to take the defective one to a battery recycling center once I get my new one. I expected more of an issue from them and was presently surprised. I don’t know if it is because they pulled my order from when I bought it less than a month ago. Wish I was more help. 

[Ssincl]

I have the same issue too. Versa will not reset at all. It is dead 

[abitfrustrated]

Hi. Factory reset isn’t helping. What can I do?

[JenLeo]

I am also having this issue. Fitbit, can you help me? I have tried resetting and it is not working. 

[HaroldoTeixeira]

Hi. I´m with the same problem. What should I do?

[Ssincl]

Hi there I had to contact fitbit, and they replaced mine. Sent from Samsung Mobile on O2