Hassle-free guide to update your Versa's firmware.

[SunsetRunner]

Hi all, just updated my Versa to the newest version via Wifi within 10 minutes. No problems at all with the Today screen, clock faces, screen problems or whatever. How did I achieve that?

1. Prepared my Versa carefully before starting the update, e.g. switched my clock face to one of Fitbit itself, and charged the Versa fully.  

2. Took my Versa out of the charger and rebooted it and put it back in the charger and connected it to my laptop. Also made sure that my mobile device/Fitbit app was connected to Wifi during the entire procedure by plugging my MD in my laptop, going to settings in the Fitbit app and to Wifi settings and clicked connect to network.

3. Started the update which finished within 10 minutes and no problems at all.

4. Reinstalled my usual, "third party" clock face, which also functions without any problems

5. Went to settings, about info on my Versa (Fitbit app showed it already) and it told me that I  have version 32.331.30. Well done Fitbit!!

Hope this information is helpfull for all those who still have to perform the upgrade or did not receive the update message untill now.    

BTW, will keep you updated when something comes up that is different from the previous version, like battery usage, which might be expected with the new Today screen or size of the update version, etc. 

Update 1: Regarding battery usage: it's almost 24 hours later after charging and my battery shows 91%, sofar no extra drainage by the new version.

Update 2: in the former version (.19) sleep was not logged automatically and thus did not sync in the Fitbit app. Had to do that manually via Fitbit's dashboard on my laptop. With the new version, this problem is solved and sleep is automatically logged and synced!!

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, thanks for the compliment, really appreciate it. If you think you can use this guide, please feel free to add it to the "troubleshooting" section. Happy new year.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for replying. You're very welcome. 

I'm sure your guide will be very helpful for many members of the Community, thanks for sharing it with us and have a great new year! 

Happy stepping. 

[Wengeis]

Kuzibri,

This is the firmware it was just updated to. Still no luck.

[SunsetRunner]

Hi, in this case I would advice, which I hardly do, to perform a Factory Reset and after that follow the suggestions in the guide. The main difference is that your updating a "new" Versa now as this is what a FR does. 

[hollandgl]

You misunderstood the problem we're having...'setup' of a replacement Versa... not a firmware issue..yet.

Cannot get the new unit to sync with the phone app..?

[SunsetRunner]

Hi, see this article: https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Not+syncing&l=en_US&fs=Search&pn=1. Press the link and after that Trackers and Watches and choose Versa.

[Bibi4JC]

Hello,

thank you so much for your set up guide.  Obviously my first Versa was defective somehow; my replacement right from the start set up differently, and even though it took a while and the download failed at the first attempt, the second attempt via bluetooth worked fine. 

I did follow your guide, though, plugging in the charger and my phone into my computer.

Again, I appreciate your help!

[fgaddy]

I have tried 4 different versa and cannot get any to connect to my android phone.  I purchased an Ionic and it connected without a problem.  This is ridiculous.  HOW can I get a Versa to connect?