Heart Monitor on 2 month old verse stopped working

[Fit2501]

Help my 2 month old Versa heart monitor stopped working!! Phoned customer services we reset it, restored it and nothing.. I’m waiting for them

to get back to me.... anyone else had this problem?  

[Israelarreola11]

Hello @Fit2501, glad to see you in the Fitbit Community!

So, did you accidentally turn off your Heart Rate monitor by accident?

[DramaQueenDiva]

 Have you checked the HR settings in your Fitbit app?

[mjroca9]

Yes it is on

[Israelarreola11]

Hello @mjroca9, I'm sorry to hear that. I suggest reaching out to a Fitbit representative. They will have the answers. I am sorry for that. I hope this can get solved soon. I am thinking they would give you a replacement, but I hope all goes well. 

Did I solve your problem? Mark it as a solution!

[Fit2501]

Hi No, but subsequently spent 46 mins on the phone turning it on off reset the whole thing etc

Sent from my iPhone

[Israelarreola11]

Hello @Fit2501, did you know that on the Fitbit Versa you can turn the heart rate monitor on and off? You can find this in the settings app ok your Fitbit. If not I suggest getting a refund.

[mjroca9]

I tried that but it was on and I clicked it on and off anyways. However I
did turn the device off and on and that did the trick in the watch settings
and about options.