Unlock Versa with your phone

[6464]

It doesnt let me change the passcode at all. 

Uninstalled and installed again

Re setting

I have no patience....

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@6464 Welcome! Thanks for being part of our Community! Sorry to hear that you can't unlock your Versa. Try going to settings area and remove your credit card from your account. Sync your Versa then try changing the pin on it.

Let me know how it goes!

[6464]

It doesnt work. I did it. 


Sent from my Samsung Galaxy smartphone.

[AlvaroFitbit]

@6464 sorry for the delay in my response. Please try these suggestions another member shared in the Community:

step 1: Log into Fitbit.com/login

step 2: on your dashboard find the gears button located on the top right hand corner :gear:

Step 3: Click on Versa/Ionic

step 4: scroll all the way down till you see Fitbit pay

step 5: deactivate Fitbit pay

step 6: go back to the mobile app

strp 7: sync your device first

step 8: try changing your pin again and it will work!

Keep me posted!

[Emlop74]

This worked for me

Was trying to fix it from the app but once I logged into the website I was able to resolve the issue. 

Thanks 🙂

[AlvaroFitbit]

@Emlop74 Welcome! Thanks for being part of our Community! Sorry for the delay in my reply. Thank you so much for confirming that these suggestions worked for you as this may help other members in the same situation. Hopefully you are reaching your fitness goals with the help of your device.

I'll be around!

[Hannahsversa01]

Amazing this worked for me. Thank you very much 😁

[AlvaroFitbit]

@Hannahsversa01 Welcome to the Fitbit Community! I hope you're doing well! Its great to hear that these suggestions helped you too! Glad to know that the issues was resolved and thank you for sharing in the community!

I'll be around!

[Cuttiemouse]

Following the steps, Mine still cannot unlock..

[Cuttiemouse]

Ok.. attempted another few times and finally works!

[PeterCarr]

I tried this several times and it still does not work so I have a versa that is locked and am unable to use

[Toffeebun]

I tried using this method a few times, but it still popped up "error connecting to Versa". Do you know how to fix this? Thank you 🙂

[ryanaway03]

this doesn't work. I cant access my watch 

[Crusadr57]

Can’t get to settings.

[Crusadr57]

Open my versa 2.

[Crusadr57]

Were you ever able to unlock your versa 2?

[Crusadr57]

I’m not able to unlock my versa 2. Can you help me?

Thanks,  Roy

[Crusadr57]

There’s only one button.

[Rich_Laue]

Hi @Crusadr57 then you do not have a Versa. 

It could be the Versa 2 or Versa 3. I've merged your posts, since they are related. 

In any case if the tracker is locked, and removed from your Fitbit account. It will not be a 15 second procedure to unlock the tracker. 

Try this. 

Hold the back button for about 8 seconds. 

When the Fitbit logo disappears:

Release the button briefly (for less than 2 seconds). 

Hold the button again until they feel a second, longer vibration, which indicates the factory reset.