09-16-2018 06:15
09-16-2018 06:15
My steps count went from 879 to 40k between 3:00p and 6:00p while on the charger. This has happened often. Always charged in the same place with no other devices near it and nothing that could vibrate it. Help!
09-16-2018 06:18
09-16-2018 06:18
Also, if I place it on the charger before midnight, the next morning the step count continues with the pervious day. This causes a higher step count. 😬😬😬😬😬
09-16-2018 07:22
09-16-2018 07:22
You are not alone, many have the same problem. Call support and arrange a replacement.
09-16-2018 17:25
09-16-2018 17:25
09-18-2018 08:22
09-18-2018 08:22
@rlwaller09 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa is counting steps while charging. As @GreginJaxFL mentioned this has been reported before. You could try restarting your Versa. Also charge it in a different place. As you have read make sure that no electronic/electric device that may cause vibration is nearby. Things like a working ac unit, fan, computer or fridge may cause vibrations.
Let me know how it goes!
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