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Versa screen not working

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‎09-17-2018 07:35

‎09-17-2018 07:35

I took my versa off yesterday to charge it.it was working fine. Snd when I went to put it on this morning the screen isn't working. I have tried to restart it several times but nothing. My app says it is working but still see nothing. I just got the versa in July for my birthday. I am upset it isn't working.

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‎09-18-2018 04:23

‎09-18-2018 04:23

The restart procedure is the only real tool we have for addressing issues. If that's not working for you then I suspect a hardware failure in which case it's best to contact customer support. If they can't resolve it they can check your warranty status and advise on your options: contact.fitbit.com

Best Answer

‎09-19-2018 08:05

‎09-19-2018 08:05

A warm welcome to the Community @Renae0716 and @SteveH thanks for stopping by.

 

I appreciate all the efforts in trying to fix this. Upon checking with our support team, I was told that you have already created a case. I know they will be glad to help you out, if there is anything else we can do for you, do not hesitate to post it.

 

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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