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Versa stopped working and warm when in base

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‎07-09-2018 03:13

‎07-09-2018 03:13

Good Morning,

 

I purchased my versa two weeks ago, and today it shutoff with medium battery.

 

I tried cleaning it.

 

I have tried charging it but when I do it gets warm to the touch as it sits in the base.

 

Ever once in a while I will try to reset it, but all I get is a black screen.

 

I need thia problem fixed, makes me regret buying this product.

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2 REPLIES 2

‎07-09-2018 06:05

‎07-09-2018 06:05

As the restarts havent helped, try a Factory Reset. If that doesnt help you will have to return it to the store you bought it or contact Support (link in my signature ) Let us know how you go 

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-21-2018 11:34

‎10-21-2018 11:34

Well, I don't think you will receive much help from fitbit. My Versa got very hot. The battery was then low although it had been full two hours before. I reached out to Customer Care. They said that would escalate the case and contact me. It took several attempts on my side to finally be promised a refund. Now I am waiting for a shipping label which they said they would provide. Again I have not received a response.  This is probably the worst customer service I have received.

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