07-10-2018 23:05 - last edited on 10-22-2019 19:33 by DavideFitbit
07-10-2018 23:05 - last edited on 10-22-2019 19:33 by DavideFitbit
i had to delete my versa due to it not syncing it did this after not displaying correct data ,and missing data ,this happened after the fitbit update, so i deleted the versa from the app ,now i cannot re enter it ?. i have gone through the steps mentioned, its very frustrating . i know its the versa as i reconnected my old fitbit charge 2 with no problems, any help please ..
Moderator edit: subject updated for clarity
07-11-2018 01:24
07-11-2018 01:24
Was one of the steps you tried a restart of the versa by:
If you have, can you tell us what else you have tried so far
07-11-2018 01:49
07-11-2018 01:49
thank you for getting back ,yes i have done that procedure and it finds the bluetooth but then just keeps saying CONNECTING,then goes no further .
07-11-2018 01:57
07-11-2018 01:57
sorry forgot to mention that is all ive tried so far .
07-11-2018 02:05
07-11-2018 02:05
ok. If restarting the fitbit isn't helping then you could try restarting your phone as well and if that doesn't help then it might be worth going through fitbit's troubleshooting guide here: https://help.fitbit.com/articles/en_US/Help_article/1866/