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API Errors - Http 503 and 5xx errors on API calls and auth token refreshes

‎10-20-2022 17:02

‎10-20-2022 17:02

Hello,

 

We are experiencing server errors HTTP 5xx and also request timeouts when calling Fitbit APIs for refreshing access tokens among other errors and other api calls. 

 

Dates

This seems to be occurring in the past couple of days ( Oct 17, 2022 - Oct 20, 2022 ). Although our logs and diagnostics indicate this may have been happening at an increased rate even a bit further back.

 

Errors

1. http 5xx : Multiple different 5xx errors related to bad gateways 502, service unavailable 503 , gateway timeouts 504
2. timeouts : Various timeouts on api calls to them ( exceeding several seconds )


Similar

Out issues look similar to this issue we found on the forum from last year.

community.fitbit.com/t5/Web-API-Development/Increased-503-errors-today/m-p/4988052

 

 

Best Answer
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1 REPLY 1

‎10-31-2022 12:53

‎10-31-2022 12:53

This contact created a support case through our help site.   Once we get a resolution, we will try to post it here.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
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