Email notifications when Fitbit disables an application subscriber

[JackWang]

Hi there,

We used to get email notifications when Fitbit disabled a subscriber endpoint. But recently we find there are no such email notifications anymore. We have to check the state of subscriber endpoints on dev.fitbit.com. Just wondering if it is on purpose for Fitbit to stop sending email notifications when disabling a subscriber endpoint? 

Thanks in advance

[Gordon-C]

Hi @JackWang 

We still provide emails when the subscriber is disabled.   If you would please private message me your client ID and the date your subscriber was disabled, I will see if we attempted to send an email to you.

Gordon

[JackWang]

Hi @Gordon-C ,

Thank you for the reply. I tried to send a private message to you, but I can't see the option "send a message to this person" under your profile page. Is there anything I need to enable?

[Gordon-C]

Hi @JackWang 

Would you please post your question to https://dev.fitbit.com/build/reference/web-api/help/ and provide us with your client ID and the date your subscriber was disabled.  

Thanks!

Gordon

[JackWang]

Hi @Gordon-C

Thank you. I will post our questions.

Best Regards

Jack