FIT BIT Data not Getting from Web API but showing in Users fitbit APP

[hemant.kukreja]

One of our user having data in fit bit APP but from api not getting

[hemant.kukreja]

Data not getting from Api but available in user fitbit App

[GordonFitbit]

Hi @hemant.kukreja 

I think you're stating that the user has data in their mobile app, but it is not appearing through the Web API.  I'll need to get some more information from you to troubleshoot this problem.   I will send you a message through our issue tracker.

Gordon

[hemant.kukreja]

Where i can get your message 

[GordonFitbit]

@hemant.kukreja 

I sent a message to the email address associated with this account.   It might be in your spam folder.

[hemant.kukreja]

We dont Received any mail. If we need to change email address what is the procedure. and which more information required to troubleshoot this issue. please check it on priority  its pending from long time.

[GordonFitbit]

Please submit a ticket at https://dev.fitbit.com/build/reference/web-api/help/#private-support.