How to report a breaking issue?

[RobertDev]

Dear Fitbit developers,

I’m experiencing an issue for which I need your assistance. However, over the past few days, I’ve made several attempts to get in touch—without success.

• I’ve updated existing topics with questions about the status → No response.

• I started a new topic to raise the issue again → No response.

• I sent an email to the fitbit developer support → No response.

In the meantime, I see that other (more recent) issues are receiving replies.
Maybe I’m doing something wrong in my communication—but if so, please tell me. Am I not providing enough information?

I completely understand that it’s not always possible to provide a quick solution. I understand things can be busy and that other matters may have higher priority.
But right now, I’m hearing nothing at all—not even a “We’re looking into it” or something along those lines.

Meanwhile, I’m left with a broken app.

I truly hope someone can take a look at my issue:
https://community.fitbit.com/t5/Web-API-Development/Still-missing-access-control-headers-in-API-resp...

Kind regards,

Robert

[GordonFitbit]

Hi @RobertDev 

My apologies for the delay.  We're a little backed in support.  I have responded to your original post.  I'm currently researching this problem and will report back on your original post.