Intra day heart rate data is missing for the duration of exercise for one user

[srtninc]

Hello all,

We are not getting intraday heart rate data for one user DURING the time he does an intentional exercise. The data for all other minutes is coming in.

Data for all other users is consistently coming in without any gaps except for this one user. Has anyone faced a similar situation before? Any idea what could be the reason? The user is using a Fitbit Charge 4 and has custom heart rate zones defined. 

Thanks in advance.

[GordonFitbit]

Hi @srtninc 

Would you please post the endpoint you're executing to get this user's intraday heart rate data?   If the endpoint contains the user id, please redact it.

Gordon

[srtninc]

Sample request: 

https://api.fitbit.com/1.2/user/-/activites/heart/date/2022-06-12/2022-06-12.json

[GordonFitbit]

The correct syntax for retrieving a user's intraday heart rate data can be found at https://dev.fitbit.com/build/reference/web-api/intraday/get-heartrate-intraday-by-interval/.

[srtninc]

Thank you for your response.

May I ask why the api that we are using is not giving full data for one user but giving data for all other users?

[GordonFitbit]

Hi @srtninc 

The heart rate intraday syntax you're using is incorrect.   I'm not sure why it is working for your other users, but you should fix the syntax for all users.

Gordon