06-07-2022 01:05
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06-07-2022 01:05
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Hello all,
We are not getting intraday heart rate data for one user DURING the time he does an intentional exercise. The data for all other minutes is coming in.
Data for all other users is consistently coming in without any gaps except for this one user. Has anyone faced a similar situation before? Any idea what could be the reason? The user is using a Fitbit Charge 4 and has custom heart rate zones defined.
Thanks in advance.
06-13-2022 07:37
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06-13-2022 07:37
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Hi @srtninc
Would you please post the endpoint you're executing to get this user's intraday heart rate data? If the endpoint contains the user id, please redact it.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

06-14-2022 09:30
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06-14-2022 09:30
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Sample request:
https://api.fitbit.com/1.2/user/-/activites/heart/date/2022-06-12/2022-06-12.json

06-16-2022 08:23
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06-16-2022 08:23
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The correct syntax for retrieving a user's intraday heart rate data can be found at https://dev.fitbit.com/build/reference/web-api/intraday/get-heartrate-intraday-by-interval/.
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

06-20-2022 00:08
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06-20-2022 00:08
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Thank you for your response.
May I ask why the api that we are using is not giving full data for one user but giving data for all other users?

06-22-2022 08:42
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06-22-2022 08:42
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Hi @srtninc
The heart rate intraday syntax you're using is incorrect. I'm not sure why it is working for your other users, but you should fix the syntax for all users.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

