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Intraday Access: granted, but unavailable

I've been granted intraday access...

 

"Your application should now have access to the intraday data. Please note that your application must continue to comply with the Fitbit API terms of service. The terms of service can be found at https://dev.fitbit.com/terms.

Also keep in mind that if the nature of your application changes, you must send your application in again for additional review. Failure to do so may result in your access being revoked.

If you need additional support, please visit our forum at https://community.fitbit.com/t5/Web-API/bd-p/dev."

... but still get this message when I request intraday access. 

"API client is not authorized by Fitbit to access the resource requested. Visit https://dev.fitbit.com/docs/oauth2 for more information on the Fitbit Web API authorization process."

 

I definitely have access to the the users other information (i.e., summary activity data, sleep data), because I can get that, and this error only happens when I request intraday data. 

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