My ip and account are blocked

[block_by_web]

We are research group which uses fitbit as one of our data input in our experiment. And we have 30 participants and provide each of them with one fitbit. To collect data from participants, we create 30 accounts together with the web API to collect data. And of course, we will log in each account to collect data from web api.

However, suddenly from April.27, our IP address were block by fitbit with error 1006. And I also noticed that all of the password of our 30 fitbit account were changed. This make a big trouble to us.

Can anyone tell me how can I solve it?

Thanks!

[JohnFitbit]

Hi @block_by_web,

Welcome to the forums!

I'll be happy to look into this for you. However, I'll need to create a case for you and loop in the appropriate team that is most suited for this scenario. Can you let me know if the email address associated with your profile is your prefered contact information? If not, please PM me your email so I can move forward with creating your case.

Hope to hear from you soon!

[block_by_web]

Yes, the email address is my contact information, please contact me.

Thanks a lot for your help!

[block_by_web]

Hi, Dear @JohnFitbit , can you contact me through my email? I haven't receive your message so far.

Thanks a lot!