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No device listed for user

‎02-11-2015 16:28

‎02-11-2015 16:28

I'm having trouble with one of my authenticated users. The API is returning an empty array when I request their devices (GET /1/user/-/devices.json) but I'm pretty sure the user has connected their Fitbit Zip with their account.

 

If someone from Fitbit support were to email me I could share the access tokens / user ID that I have for this person and determine why I am not detecting devices...

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‎02-11-2015 16:51

‎02-11-2015 16:51

Please contact api@fitbit.com for application or user specific issues.

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‎02-13-2015 15:02

In response to JeremiahFitbit

‎02-13-2015 15:02

One of my email addresses was saying that api@fitbit.com could not be reached. It seems our domain was being rejected by your mail server.

 

I sent through my personal gmail address, but I haven't heard anything back yet. I am worried that my emails are not making it through.

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