Not Able to Receive the Webhook Notification

[A.Shira]

Hi, I am concerned because I am not receiving any webhook notification in my application. Earlier I was able to at least see the stats of the data that were successful but since I was not receiving any webhook notification I deleted my app and created again. I did some activities to add some data to the user but I am still not receiving any webhook events and this time I am not getting any stats. However I am getting my steps and BPM details in my Android Fitbit application. Please help me out in resolving this problem. Thanks.

[GordonFitbit]

Hi @A.Shira 

I checked our logs and do not see a widespread reduction in notifications today.  If you're still not receiving the notifications, would you please provide me with your client ID and the timeframe when your subscriber stopped receiving notifications?

Gordon

[A.Shira]

Hi, sure.
Client ID: 23QFWK

Timeframe: June 25th 2025 - Current time

[GordonFitbit]

Hi @A.Shira 

As I commented in your other post, https://community.fitbit.com/t5/Web-API-Development/Does-One-Time-Webhook-Registration-For-Applicati... did you create subscriptions for the users and the data collections you need?