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Production app losing data

‎07-20-2023 09:11

‎07-20-2023 09:11

We have had a lot of reports lately about our production app no longer syncing data for some of our users. As far as we can tell our development app is not affected, but we have been able to replicate on production as well. Based on our logs, we aren't getting any data back. We have not changed our code, but for some users it just stops working on random days. Disconnect/reconnect does nothing. Fetching the data manually always returns no data. Permissions were not changing during this time.

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‎07-24-2023 08:06

‎07-24-2023 08:06

Hi @MacadamianLab 

Would you please report this problem https://dev.fitbit.com/build/reference/web-api/help/ so we can retrieve some information from you?  We can help troubleshoot this problem with you.

Thank you,

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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