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Receiving error when subscribing a specific user to our push services.

‎11-11-2020 14:01

‎11-11-2020 14:01

Hi. We have a user that is having an issue connecting their fitbit account to our app. After authenticating, we are not receiving the tokens for their account. I was hoping that someone at fitbit could look at the user's account and see if there is something up with it. I can supply the user id id in a private chat. 

 

Thanks in advance.

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2 REPLIES 2

‎11-18-2020 07:10

‎11-18-2020 07:10

Hi @Hefe316 

 

I'll be happy to look into this problem for you.   Is the user receiving an error message during authorization, or are they able to successfully consent to the scopes?

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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‎11-30-2020 08:37

In response to Gordon-C

‎11-30-2020 08:37

Sorry for the late response. I was out due to an illness. I have messaged you in a PM. 

Thanks.

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