Receiving "Sorry...It's not you. It's Us." error when disabling API

[TVG_]

Hi Fitbit Team,

We are attempting to disable the API for our Fitbit Account to help us catch up on the processing of our previously received workouts.  However, when I go to the Edit Applications page for our account, uncheck the "Enabled" box, and click Save:  I receive a "Sorry...It's not you. It's Us." error page.  Please see the screenshots.  Is there a workaround for this issue or can it be fixed?

Thanks,

Andrew Barr

abarr@thevitalitygroup.com

[AndrewFitbit]

@TVG_ It's currently being investigated.

http://status.fitbit.com/incidents/2017-03-27

[TVG_]

Do you have an ETA on resolution?

[TVG_]

Hi Andrew.  We no longer have a need to disable our API connection.

However, we had an issue with one of our nodes that caused the API to auto-disable and now we are receiving the same error when we are trying to enable the API.  We have fixed the node issue and now we really need to start receiving workouts again soon.  Even if this issue is not yet resolved on your end, could you please re-enable our API connection on your side?

Thank you.

[DavidSFitbit]

You can try to to re-enable your subscriber now. There shouldn't be any issues.

[TVG_]

I am still receiving the same error.  I tried in a few different browsers.  If possible, can you re-enable it from your side for now?