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Refresh Token Invalid Randomly

‎06-11-2025 06:37

‎06-11-2025 06:37

Every now and then we are receiving an "invalid_grant" error with the message that the refresh token is invalid.

We have added additional logging to make sure the refresh tokens are being updated and the error is happening infrequently and seemingly randomly. We have not been able to identify a pattern to which accounts have had the issue.

Any additional ideas for troubleshooting would be appreciated.

Thanks.

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‎07-11-2025 15:47

‎07-11-2025 15:47

Hi @b-keith,

I apologize for the delayed response and I'll be happy to investigate. Can you let me know if you're still experiencing this issue? If so, can you PM me with recent examples of failed refresh token requests and user ids from users within the last 7 days?

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