10-08-2018 10:28
10-08-2018 10:28
Hello,
we have followed the guidelines to integrate the subscription model for our application, and everything seems to work fine, but now we've found that a couple of our users are not sending their new steps automatically to our backend ("pinging us") properly.
I'd say 50% of the subscribers works fine, but for some of them, even when we've checked so they're subscribing to our service, (we've verified this "manually" through the /1/user/-/activities/apiSubscriptions.json endpoint).
In the Fitbit-app-console, we can see that there's data pushed to our service, but we cant figure out which users data that's been pushed/pinged to us.
Is there a way for us to know which users subscriptions that doesnt work as expected, somehow? Are we missing something here, since it works about 50% of the times?
Thanks
10-09-2018 07:57
10-09-2018 07:57
I am having the same issue. The last ping that I have received was on October 6.
10-10-2018 03:02 - edited 10-10-2018 03:17
10-10-2018 03:02 - edited 10-10-2018 03:17
<Reply removed by the author>
10-10-2018 07:00
10-10-2018 07:00
It seems NO data is pushed at all and has not been pushed since April this year. I re-did the verification process of our webhook URL, but no new data or anything pushed.
Our other 2 apps, with the exact same approach, works fine though. And when we check if the users are subscribing, we're getting bool true on everyone.
10-29-2018 14:29
10-29-2018 14:29
Hi @oakleaf1337,
I'll be happy to help you debug this problem. Would you please private message me your client id, one of the user ids that you're not receiving the notification, and the subscriber endpoint this user is associated.
Gordon
10-31-2018 18:08
10-31-2018 18:08
Hi @TATeam,
Since your problem could be different, please verify the following information
Gordon