help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

api.fitbit.com timing out/ long response times

‎11-19-2025 11:30

‎11-19-2025 11:30

Hello,

We are seeing timeouts/ long response times from api.fitbit.com since evening PST of 11/18/2025 with most the endpoints. Is there any issue going on and if so is there any ETA for resolution? Please find a couple of screenshots  below.

 

fitbit_issue.jpg

 

fitbit_trend.jpg

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-19-2025 16:40

‎11-19-2025 16:40

Hi @scottrice10 

Thanks for reaching out. We are investigating the issues. 

 

Best Answer
0 Votes

‎11-25-2025 17:05

In response to DorisFitbit

‎11-25-2025 17:05

Hi @scottrice10 

Upon checking, our Engineering team did resolve the issue that occurred on 11/19.  Please let us know if you still encounter any issues. 

Best Answer
0 Votes