02-26-2015 07:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

02-26-2015 07:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
we had an issue with our deployment resulting in timeouts for our subscrtiption callback. fitbit disabled our subscription, but we did not recieve an email notification that the subscription was disabled.
are we still supposed to recieve a notification upon disable? can we check if the notification was sent? has this happened to anyone else?
Thanks!
Answered! Go to the Best Answer.

- Labels:
-
Subscriptions API
Accepted Solutions
02-26-2015 09:12 - edited 02-26-2015 09:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-26-2015 09:12 - edited 02-26-2015 09:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
After investigating the logs I found that your subscription endpoint had been disabled on Feb 21 09:00:10.040 UTC.
Fitbit had sent the email to address you have linked to your application.
I've sent you pm with details.
Senior Software Developer at Fitbit

02-26-2015 07:50 - edited 02-26-2015 07:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-26-2015 07:50 - edited 02-26-2015 07:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
please pm to me your subscriber id or you application id so I can verify if we've sent an email to you or not.
Senior Software Developer at Fitbit

02-26-2015 08:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-26-2015 08:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Also do you know when your subscriber was disabled?
Senior Software Developer at Fitbit

02-26-2015 09:12 - edited 02-26-2015 09:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-26-2015 09:12 - edited 02-26-2015 09:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
After investigating the logs I found that your subscription endpoint had been disabled on Feb 21 09:00:10.040 UTC.
Fitbit had sent the email to address you have linked to your application.
I've sent you pm with details.
Senior Software Developer at Fitbit

