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16 hours since last sync

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‎04-28-2016 17:25

‎04-28-2016 17:25

My Fitbit is 16 hours behind.  Steps up to date on th e Zip but phone and computer are showing last sync 16 hours ago. Tried manual sync but the sybol spins for ages and nothing happens

 

Have taken back off and replaced battery but still nothing.  It seem to sync and around 4.30pm each day and nothing else.  Batteries are lasting about 6 weeks or less ..... NOT GOOD. This Zip is less than 2 years old

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‎04-29-2016 00:06

‎04-29-2016 00:06

I note that you have tried replacing the battery but according to the following help file, the zip can be restarted by waiting 10 seconds after removing the battery before replacing it (or a new one). Might be worth a try:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

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‎05-03-2016 11:40 - edited ‎07-26-2023 20:35

In response to SteveH

‎05-03-2016 11:40 - edited ‎07-26-2023 20:35

Welcome to the Community @Poppytree Woman Very Happy! Great suggestion @SteveH, in case that they don't work as we hope, please go ahead and contact Fitbit Support directly. 

They'll be more than glad to give you a hand on this, just don't forget to mention the steps you've done so far to avoid getting the same ones.

Maria | Community Moderator, Fitbit


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