FITBIT ZIP Will not sync or update software

[Seandel12]

My fitbit zip was working great and now it will not let me;

Sync my information
Update the software
No longer counting my steps/recording on the zip itself
And is freezing the last 2 days and missing hours of my activity.

[Seandel12]

Even the time is wrong I'm posting this help SD at 12:54 not 9:54. Getting so fed up!

[lifexponential]

Did you change the battery?

[MeylinP]

It's nice to see our Community is growing @Seandel12 @lifexponential! Welcome! I agree with @lifexponential's question regarding if you change the battery on your tracker? Please know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

Let me know how it goes! 

[lifexponential]

I now have the ONE. I returned my Zip. I love the one much better.

[MeylinP]

Hey there @lifexponential so glad to know you are enjoying your new Fitbit One tracker. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.