Zip not registering active minutes

[JulesBit]

I've recently replaced my zip battery and now it doesn't register active minutes or if it does, they're a fraction of what they should be (going by previous results).

[MeylinP]

A warm welcome to our new friend @JulesBit! Thanks for stopping by! I'd like to know if you have updated your iOS Ftibit App to the latest version? If you did, please try logging out and logging back in on the app. Then, restart your tracker by following the steps provided in this thread. Sometimes when you sync your app with your mobile device it will show all the information but the active minutes appear until it completely syncs with your app. 

[JulesBit]

Hi, I've tried this but I'm still not getting my full amount of active minutes.

Sent from my iPhone

[MeylinP]

Hey there @JulesBit thanks for the update my friend! I'd like to know if the battery on your tracker is lasting as expected? If so, my best advise would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Keep me posted! 

[tinhla]

active minutes is rubbish.  I did 65 minutes and then another approx. 20 but the 20 does not show.  More mistakes I could report but why bother?

[MeylinP]

It's nice to see our Community is growing @tinhla! Thanks for joining us! Have you tried restarting your tracker by following the steps provided in here? Also, please know that our algorithms detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. For example if you took a brisk walk along the same route two days in a row, differences in your speed and exertion levels will cause different active minute totals for the two activities. 

Hope this helps, let me know if you have any questions! 

[JulesBit]

Hi, I have tried restarting my tracker but no luck. As an example of the active minutes not functioning correctly, I do a 50 min fast paced walk home from work, with the last half all up hill. The tracker used to pick up all 50 active minutes, now it only picks up about 20 mins.

Sent from my iPhone

[MeylinP]

Sorry to hear this my friend @JulesBit, my best advise here would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Catch you later!