Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @vanessaleggett, thanks for joining us, have a warm welcome to the Community!
I'm not sure if I understand your issue. Is your tracker not syncing with your android phone or are you using MobileTrack on your phone to measure your steps?
If your tracker is having difficulties syncing, please check @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members.
I hope this can be helpful, give it a try and keep me posted. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @vanessaleggett, I hope you're doing well.
Were you able to check @HelenaFitbit's excellent tips and recommendations and try them? If your tracker is still unable to sync after trying those steps, my best recommendation would be contacting our Support Team. Let them know about everything you've tried so far, I'm sure they will be more than happy to get you back on track.
Let me know the outcome!
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