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Battery dies after 1 day

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‎11-01-2018 13:47

‎11-01-2018 13:47

I got my fitbit exactly one week ago. I have been thru 5 batteries so far the plus sign is up and the metal strip under where the battery is flat also it is under the strip on the side. Did I get a dud fitbit?

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‎11-02-2018 10:04 - edited ‎11-02-2018 10:15

‎11-02-2018 10:04 - edited ‎11-02-2018 10:15

Nice to see you here @RJM2520, welcome! Smiley Happy

 

Congrats on your new Zip! I'll do my best to help you out with this. You can also verify the correct contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. 

 

I would also recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zip.png

 

Restarting the Fitbit Zip usually helps. The Fitbit Zip battery should last up to 6 months before needing a replacement. When the battery is working just fine, frequently tapping your tracker to check your statistics may reduce battery life. If you need more details about battery, you can find more information here: Can I improve my Fitbit device's battery life?

 

Hope this helps, keep me posted.

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