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Screen cracked!

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‎02-13-2017 08:53

‎02-13-2017 08:53

I went to clip on my Fitbit ZIP and the screen looks shattered on the inside. Looks like it will still track steps. Is there any to get this repaired? This was a Christmas gift from friends.

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3 REPLIES 3

‎02-19-2017 10:45

‎02-19-2017 10:45

Nice to see you here @B_Walnuts! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. 

 

Keep me posted if you have any other question. 

Lucy | Community Moderator, Fitbit

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‎10-29-2018 11:20

In response to LucyAP

‎10-29-2018 11:20

I had this exact same experience! interior LCD screen cracked, still tracks, but is all but impossible to read! Help!

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‎11-02-2018 12:52 - edited ‎11-02-2018 12:53

In response to Bfulner

‎11-02-2018 12:52 - edited ‎11-02-2018 12:53

I've noticed you are new around @Bfulner, so let me give you a warm welcome to our Community. Smiley Happy

 

Sorry about what happened to your Zip. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

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