Battery door stuck

[robwhy]

I cannot get the battery door to open--tried the Fitbit tool, quarter, dime and nickel.  It won't budge.  It is 2 years old.  Don't want to miss a day of tracking, so should I buy another one to have at the ready?  Don't know how I'll be able to change the battery when it gets low.  Ideas?

[Odyssey13]

@robwhy if it was me and I didn't want to miss a day without my Fitbit, I'd probably treat myself to a new one.

You try putting something slender down the sides of it to break the seal?

[MelissaT4]

Can u get it to unlock?

[robwhy]

No, not with the special tool or with a coin


Robyn Whyte

Moderator edit: Removed personal info. 

[CindyFitbit]

Hey there @robwhy thanks for joining us! If the door tool and coin did not work, I recommend getting in touch with support so they can further assist you. I'm sure, they will be glad to do so. 

Thanks for your help here @Odyssey13 @MelissaT4! 

See you, I'll be around! 

[robwhy]

Support is who told me to use a coin. Then they emailed me a discussion from the discussion page about using a coin.

I may try them again

Moderator edit: Removed personal info. 

[robwhy]

Moderator edit: Removed personal info. 

[CindyFitbit]

Thanks for getting back and following my recommendation @robwhy! If the coin tip failed again, please get in touch with them once more and explain all you have tried. 

In the meantime, I encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look!  

See you!