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Battery door stuck

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‎08-19-2016 17:48

‎08-19-2016 17:48

I cannot get the battery door to open--tried the Fitbit tool, quarter, dime and nickel.  It won't budge.  It is 2 years old.  Don't want to miss a day of tracking, so should I buy another one to have at the ready?  Don't know how I'll be able to change the battery when it gets low.  Ideas?

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‎08-19-2016 18:43

‎08-19-2016 18:43

@robwhy if it was me and I didn't want to miss a day without my Fitbit, I'd probably treat myself to a new one.

 

You try putting something slender down the sides of it to break the seal?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-22-2016 08:15

‎08-22-2016 08:15

Can u get it to unlock?
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‎08-22-2016 09:01 - last edited on ‎08-22-2016 14:45 by Moderator Alum

In response to MelissaT4

‎08-22-2016 09:01 - last edited on ‎08-22-2016 14:45 by Moderator Alum

No, not with the special tool or with a coin


Robyn Whyte

Moderator edit: Removed personal info. 

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‎08-22-2016 14:49 - edited ‎08-22-2016 14:49

‎08-22-2016 14:49 - edited ‎08-22-2016 14:49

Hey there @robwhy thanks for joining us! If the door tool and coin did not work, I recommend getting in touch with support so they can further assist you. I'm sure, they will be glad to do so. 

 

Thanks for your help here @Odyssey13 @MelissaT4! 

 

See you, I'll be around! Woman Wink

Retired ModeratorCindy | Community Moderator

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‎08-22-2016 14:54 - last edited on ‎08-22-2016 19:23 by SunsetRunner

In response to CindyFitbit

‎08-22-2016 14:54 - last edited on ‎08-22-2016 19:23 by SunsetRunner

Support is who told me to use a coin. Then they emailed me a discussion from the discussion page about using a coin.

I may try them again


Moderator edit: Removed personal info. 

 
 
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‎08-30-2016 09:05

In response to robwhy

‎08-30-2016 09:05

Thanks for getting back and following my recommendation @robwhy! If the coin tip failed again, please get in touch with them once more and explain all you have tried. 

 

In the meantime, I encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look!  

 

See you! Woman Wink

Retired ModeratorCindy | Community Moderator

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