help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth connection issues, Galaxy Note 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2017 06:00

‎05-03-2017 06:00

I want to love my Zip but I have had nothing but issues getting it to pair/stay paired with my phone.  I have followed all the restart app/reboot device/restart phone directions ad nauseum.

 

Do you have any advice or support tips beyond links to "restart app/reboot device/restart phone"?  I really want to use this as a step tracker but I need to be realistic and return it if I can't get it working properly.

 

Best Answer
0 Votes
1 REPLY 1

‎05-05-2017 18:12

‎05-05-2017 18:12

Nice to see you here @Jim_Sch! This sounds odd. To ensure that your tracker is working correctly, restart it. Also, please follow this steps to make sure that your tracker is syncing correctly with Fitbit's servers. If this doesn't work, setup your tracker as a new device. 

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer