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Broken Fitbit zip

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‎08-15-2017 23:20

‎08-15-2017 23:20

I got a new Fitbit around one year ago. And since approx October time it just stopped working. New batteries. Logging back in wtc doesn't get it to work 

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‎08-18-2017 19:29 - edited ‎08-18-2017 19:38

‎08-18-2017 19:29 - edited ‎08-18-2017 19:38

Hi there @Stephwalton2308! Thanks for the troubleshoot you have performed before posting. To make sure your Zip is working correctly, restart it. If this is not working, try setting your tracker up as a new device. This may help to restore the connection between your tracker and the app. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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