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‎04-02-2018 13:50 - last edited on ‎04-03-2018 12:07 by Moderator Alum

‎04-02-2018 13:50 - last edited on ‎04-03-2018 12:07 by Moderator Alum

I changed the battery on my Zip, but the display will only show for a short time and then the display is blank.   I've tried reinserting the battery, but still is not working properly. Any suggestions? 

 

Moderator edit: subject for clarity

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‎04-02-2018 14:49

‎04-02-2018 14:49

Welcome to the Forums @griff121! Thanks for sharing your experience with your Zip tracker. Please double check that you have inserted the CR 2025 battery with the '+' up.

 

Also, I would like to recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zipbent.jpg

 

I hope this helps, keep me posted! 

Lucy | Community Moderator, Fitbit

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