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Low battery message with new battery

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‎04-02-2018 12:16 - last edited on ‎04-03-2018 11:27 by Moderator Alum

‎04-02-2018 12:16 - last edited on ‎04-03-2018 11:27 by Moderator Alum

I changed my battery last week and its already saying that its low. Its a brand new battery and it has been inserted correctly. Any reason why it would be at a low status so quickly? 

 

Moderator edit: subject for clarity

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‎04-02-2018 14:44

‎04-02-2018 14:44

Welcome to the Forums @NickieMG! Thanks for sharing your experience with your Zip tracker. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zipbent.jpg

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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