Display screen not turning on

[Rtyson]

My Fitbit app shows me that my zip Fitbit is fully charged but it won’t display anything on the screen or sync up. I’ve tried taking the battery out and restarting but nothing is happening. Is it just time to get a new Fitbit? I think I’ve had it for 2-3 years.

[LucyAP]

Welcome to the Forums @Rtyson! In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Here is a picture of how it should look like:

If after this your tracker's display is working, please attempt to sync. You can follow the steps described in the help article Why won't my Fitbit device sync? if you find any difficulty. 

Keep me posted with the outcome! 🙂 

[AlbertaFit]

I am having similar issue. Battery life is at 50%. Removed battery, checked spring and all good. Reinserted battery and still will not display or sync.

[LucyAP]

Welcome to the Forums @AlbertaFit! Upon checking with Support I was able to see that you opened a case regarding this and now appears as solved. However, if you continue experiencing the issue you described please let me know so I can be of more help. 

Keep me posted! 😉 

[meghan_cross]

I am having this same issue, and have done all the steps listed in this thread, and the syncing one. Plus, it’s a brand new Zip I got for Christmas! How can I fix this ASAP?

[LucyAP]

Nice to see you here @meghan_cross! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[AlbertaFit]

Fortunately, my situation has been resolved by installing a new battery. I still don't know why a battery with 50% charge left would not power the Zip. I didn't try the battery change initially due the the amount of charge left.

[LucyAP]

Thanks for the update @AlbertaFit! Good to hear that you are back on track. The behavior described, is not the expected from your Zip tracker. However, if this happens again feel free to post back. I'll be more that happy to continue assisting you. 

Catch you later! 😉