Doesn't work

[leighsfolly]

First day worked great on bra strap. Next two days, same placement and zero steps. I walked two miles each day. What's up with this device?

[MariamV]

@leighsfolly welcome to the forums! Well, that's pretty weird because your Zip is designed to count steps when worn on your bra. Take a look at this post with more info about it. I recommend a restart by doing the following:

1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. Let me know how it goes! 

[Vivian_awesome]

That is weird I have a fitbit zip and it works, the only thing for me is that it keeps changing weird times for me.

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[MariamV]

Hey there, @Vivian_awesome! I saw your comment in this thread so I recommend trying what I suggested there and post me back with the outcome.  

[Lakehouser]

My Fitbit zip was working fine, then stopped recording steps, time is off, etc.  Replaced the battery and that didn't solve the problem.

[MariamV]

@Lakehouser thanks for joing us and for changing the battery already! Seems like all troubleshooting has been exhausted, therefore I suggest contacting our Support Team. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them, I recommend letting them all the troubleshooting steps you've done so far to fix it. By doing that you'll be helping them to provide you with a quick follow up. Good luck and keep me posted!