Dropped Zip drops steps

[JenMah]

I dropped my Zip on a hard floor. Since then, it drops steps-- or gives me extras! I woke up this morning to find that I had 550 steps (impossible, unless I woke up in the night, put on my Zip, and ran around the house). But it didn't capture any of my steps at Boot Camp, where I usually get 1500-2500. Later it showed 60 steps (after having synced to my phone and showing 1000).

I have opened up the back, taken out the battery, fiddled with the prongs, and started over again about 8 times since dropping the Zip. Is it just addled now or can it be saved?

Thanks!

[SilviaFitbit · Accepted solution]

Welcome back @JenMah! Thanks for every single detail you've mentioned. Based in what you said, it seems that your Zip may be damaged due to the incident that you had. Since, you already did a restart please contact Customer Support so they can further investigate it. 

Hope this helps!