help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise missing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2017 10:32

‎01-13-2017 10:32

I have synced by zip today and it showed 11345 steps taken, it was at zero this morning. The 11345 steps included a 42 min walk  in the evening. I then entered my walk on Activity. My log showed no record of my walk when I checked it and my steps taken had reverted to 6100 approx. Any idea why this happens, it also happened 2 days ago

Best Answer
0 Votes
1 REPLY 1

‎01-17-2017 08:24

‎01-17-2017 08:24

Hello @KenMur, thanks for joining the Community, it's a pleasure for me to welcome you! Smiley Happy

 

When you logged the activity, did you notice if there was a Workout activity already logged in at the time of your evening walk? Also, did the activity disappeared after you logged it? Are you logging the activities using a mobile device or the online Dashboard? 

 

At this moment, I would like to suggest restarting your tracker to remove any bug or unfinished process that might be affecting its functionality and causing these issues. 

 

To restart your tracker:

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the “+” side facing up, and close the door.

Give it a try and keep me posted, I'll be happy to help. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes