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FItbit Zip Dongle won't work with USB 3.0?

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‎10-01-2014 09:22

‎10-01-2014 09:22

I can't get the Fitbit connect to recognize that the dongle is plugged in.  I have USB 3.0 and the windows trouble shooter says the dongle is not compatable with 3.0. Any solutions?

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‎10-02-2014 20:35

In response to perleys

‎10-02-2014 20:35

@perleys Simple often is the answer. Hoping it keeps on working for you!

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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12 REPLIES 12

‎10-01-2014 18:43

‎10-01-2014 18:43

@perleysI have USB 3.0 in my desktop and have no problems at all with the dongle.

 

Remove the dongle. Shut down the computer. Reinsert the dongle. Boot up. It should recognize the dongle and let you sync.

 

Let us know what happens.

 

Welcome to the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-02-2014 14:36

In response to Odyssey13

‎10-02-2014 14:36

Such a simple thing to try and it worked!  I will see what happens over the next few days of turning computer on and off but thanks so much for the suggestion!!

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‎10-02-2014 20:35

In response to perleys

‎10-02-2014 20:35

@perleys Simple often is the answer. Hoping it keeps on working for you!

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-07-2019 19:14

In response to Odyssey13

‎02-07-2019 19:14

Tried this and it still doesn't work. The troubleshooter still gives me the message to plug into USB 2.0 and I can't do that because my computer has USB 3.0

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‎02-07-2019 20:05

In response to Ohelmerio

‎02-07-2019 20:05

Hi @Ohelmerio

 

What computer and system are you using? iOS or Windows?

 

Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-08-2019 04:34

In response to Odyssey13

‎02-08-2019 04:34

Wincows 10 Home

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‎02-08-2019 21:41

In response to Ohelmerio

‎02-08-2019 21:41

@Ohelmeriosince you have Windows 10, you don't need a dongle to sync.

 

Check the requirements to sync here - click

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-09-2019 17:14

In response to Odyssey13

‎02-09-2019 17:14

According to Fitbit I do need the Dongle because my Winows 10 system does not have Bluetooth. After several hours of frustratiion with Fitbit Chat and then searching for information on the internet I was able (with the use of the dongle) to reset and then setup again at 5:00 AM Friday. After that I was able to sync and it seemed to be working. A while ago I tried to sync again. It finds the tracker and begins to sync and then just quits. So far the only benefit I have gotten from my Fitbit is too many hours of frustration. At my age I don't need that and I'm tired of fooling with it.  

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‎02-09-2019 17:27

In response to Ohelmerio

‎02-09-2019 17:27

@Ohelmerio  I forgot people upgrade their operating systems. Mine is still 8.1 and I wasn't sure about going to 10.

 

You have a smartphone? It might help you to sync.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-09-2019 18:46

In response to Odyssey13

‎02-09-2019 18:46

I do not have a smart phone.

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‎02-09-2019 18:48

In response to Odyssey13

‎02-09-2019 18:48

Also, in the instructions I was told the Charge three was not compatible with Windows 8.1 but would work with Windows 10.

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‎02-09-2019 19:04

In response to Ohelmerio

‎02-09-2019 19:04

@Ohelmerio  I have a smartphone, so that will help me later down the road when 8.1 is no longer supported.

Stepping in the U.S.A. since September 2013. Android 14

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